Privacy Policy

Unique Builders Hub ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and store personal information when you visit our website, contact us, request information, or engage with our products and services.

1. Information We Collect

We may collect personal information that is reasonably necessary for our business activities, including:

• Full name
• Business name
• Email address
• Phone number
• Property or project address
• Information relating to construction projects or product requirements
• Records of communications with us
• Website usage and browsing information

Where appropriate, we may also collect information regarding product enquiries, quotation requests, project specifications, delivery requirements, and customer preferences.

2. How We Collect Information

We collect information through various methods, including when you:

• Submit an enquiry through our website
• Request a quote
• Contact us by phone, email or online form
• Purchase products or services from us
• Subscribe to marketing communications
• Interact with our website

We may also collect limited technical information automatically through cookies, analytics tools and website technologies.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and quote requests
• Supply products and services
• Manage customer accounts and orders
• Coordinate deliveries and project requirements
• Provide technical information and product support
• Improve our website and customer experience
• Send relevant updates, promotions or service information
• Comply with legal and regulatory obligations

We only use personal information for purposes that are reasonably related to our business operations.

4. Disclosure of Information

We may disclose personal information to:

• Employees, contractors and authorised representatives
• Suppliers, manufacturers and logistics providers involved in fulfilling orders
• Professional advisers including accountants, insurers and legal advisers
• Technology service providers assisting with website hosting, communications or business operations
• Government authorities or regulators where required by law

We do not sell, rent or trade personal information to third parties for marketing purposes.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically, in cloud-based systems, or in secure physical records. While we implement appropriate security measures, no method of transmission over the internet can be guaranteed as completely secure.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience.

Cookies do not generally identify individuals personally, but they may collect information about browsing behaviour and website interactions.

Users may adjust browser settings to refuse cookies; however, some website functions may not operate correctly as a result.

7. Marketing Communications

From time to time, we may send updates regarding products, services, industry information, promotions or business announcements.

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe function included in electronic communications.

8. Access and Correction

You may request access to personal information we hold about you and request corrections if information is inaccurate, incomplete or out of date.

Requests should be made in writing using the contact details provided below –
info@uniquebuildershub.com.au

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, content or policies of third-party websites.

Users should review the privacy policies of those websites independently.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or website functionality.

The most current version will always be available on our website.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Unique Builders Hub

Address: 92 Yale Drive, Epping VIC 3076, Australia

Phone: 0405 272 020 | 03 9121 0520

Email: info@uniquebuildershub.com.au

We will endeavour to respond to privacy-related enquiries within a reasonable timeframe.