Terms and Conditions
These Terms and Conditions govern your use of the Unique Builders Hub website and any enquiries, purchases, transactions or interactions with our business.
By accessing our website or engaging with our products and services, you agree to be bound by these Terms and Conditions.
1. About Us
Unique Builders Hub supplies construction and building-related products and services to residential, commercial and trade customers throughout Australia.
These Terms apply to all users of our website and customers of our business unless otherwise agreed in writing.
2. Website Use
You agree to use this website lawfully and only for legitimate business or personal purposes.
You must not:
- Use the website in a manner that breaches any law or regulation
- Attempt to gain unauthorised access to website systems
- Interfere with website functionality or security
- Introduce malicious software, viruses or harmful code
- Use website content without permission
We reserve the right to restrict or terminate access where misuse is identified.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images and information are accurate.
However:
- Product colours, finishes and appearances may vary from images displayed online
- Product availability may change without notice
- Technical specifications may be updated by manufacturers
- Information provided on the website is general in nature and should not be relied upon as professional construction, engineering or design advice
Customers are responsible for confirming product suitability for their intended application.
4. Quotes and Pricing
Any quotation provided by Unique Builders Hub is valid for the period specified within the quote unless otherwise stated.
Prices may be subject to:
- Supplier price increases
- Freight and delivery charges
- Variations in quantities
- Changes in project requirements
- Applicable taxes and government charges
We reserve the right to amend pricing prior to acceptance of an order where genuine errors or supplier changes occur.
5. Orders and Acceptance/p>
An order is not binding until accepted by us.
We reserve the right to decline or cancel orders where:
- Products are unavailable
- Pricing errors occur
- Payment cannot be processed
- Fraudulent or suspicious activity is identified
- Information provided is incomplete or inaccurate
Where payment has been received for a cancelled order, a refund will be issued as appropriate.
6. Payment Terms
Payment terms may vary depending on the customer relationship, product type and agreed account arrangements.
Unless otherwise agreed:
- Payment must be made in accordance with the invoice terms
- Overdue amounts may incur interest and recovery costs where permitted by law
- Ownership of goods may remain with us until full payment has been received
Trade account customers must comply with any separately agreed credit terms.
7. Delivery
Delivery dates provided are estimates only. While we make reasonable efforts to meet requested delivery schedules, we are not liable for delays resulting from:
- Supplier shortages
- Manufacturing delays
- Transport disruptions
- Weather events
- Site access restrictions
- Circumstances beyond our reasonable control
Customers are responsible for ensuring safe and suitable site access for deliveries.
Additional charges may apply where delivery conditions differ from those originally advised.
8. Inspection of Goods
Customers should inspect goods promptly upon delivery.
Any shortages, defects or discrepancies should be reported to us as soon as reasonably practicable after receipt.
Failure to notify us within a reasonable timeframe may affect available remedies.
9. Returns and Refunds
Returns and refunds are subject to applicable Australian Consumer Law.
Where products are incorrectly ordered, special-order items or customised products may not be eligible for return unless otherwise agreed.
Approved returns may be subject to handling, restocking or freight charges.
Nothing in these Terms excludes rights provided under Australian Consumer Law.
10. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms is intended to exclude, restrict or modify any consumer rights or remedies that cannot legally be excluded.
11. Limitation of Liability
To the maximum extent permitted by law, Unique Builders Hub shall not be liable for any indirect, incidental, consequential or special loss arising from:
- Use of our website
- Product selection decisions
- Project delays
- Loss of profit
- Business interruption
- Third-party actions or omissions
Where liability cannot be excluded, it is limited to the extent permitted by law.
12. Intellectual Property
All website content, including text, logos, graphics, images, layouts and materials, remains the property of Unique Builders Hub or its licensors.
No content may be copied, reproduced, distributed or used without prior written consent.
13. Privacy
Personal information collected through our website and business operations is managed in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of information as described in that policy.
14. Amendments
We may update these Terms and Conditions from time to time.
Updated versions will be published on our website and take effect immediately upon publication.
15. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia.
Any disputes arising from the use of this website or dealings with Unique Builders Hub shall be subject to the exclusive jurisdiction of the courts of Victoria.
16. Contact Information
For any enquiries regarding these Terms and Conditions, please contact:
Unique Builders Hub
Address: 92 Yale Drive, Epping VIC 3076, Australia
Phone: 0405 272 020 | 03 9121 0520